User Agreement


FareMojo will not be responsible for any loss or damage (direct, indirect, incidental, special or consequential) to any party resulting from the use of this site, or any other interfaced or hyperlinked website or due to accessing data available on third-party servers not belonging to FareMojo. As a customer/user of the site, it is solely your responsibility to take safety measures to ensure that whatever you select for your use is free from damaging items such as viruses, Trojan horses, and malicious codes.

Products and Services

The website information on our products and services is only provided for educating you about what FareMojo offers and it should not be viewed as an offer to sell or a solicitation to buy any of our products or services.

The statements about the products and services on our website are only for general description purpose. To know more about terms and conditions, exclusions, products, and services applicable to you, please contact us by sending us a message through our Contact Us section and we will help you out with all the details.

Airlines

In airlines, you can either choose low-cost or opt for full-service airlines. However, before confirming any reservations, we request you to make a choice carefully since low-cost airlines do not offer all the services available on board. Kindly select your class of travel and go through the fare rules while making any bookings.

You will be issued paper tickets or e-tickets and both are valid for air travel. But, some airlines do not accept e-tickets. In such cases, you will be provided with paper tickets.

FareMojo acts only as a travel booking agent and in no case, will be responsible for any cancelation of or delay in flight or change of route- a decision taken by the airline. You will be subjected to all terms and conditions as per the airlines.

Baggage Rules and Policy

You will have to adhere to the baggage limit as per the standard baggage policy of the airlines applicable to the respective class that you have chosen to fly. Any extra baggage that you carry will be your responsibility. In the event of baggage loss by the airline or the passenger, it will be the sole responsibility of the airline and the passenger respectively.

Health and Insurance

FareMojo highly values its customers and their good health and life. So, we suggest that before traveling, you purchase adequate insurance cover to secure your life and health.

Warranty

FareMojo specifically denies all warranties concerning its website or your use thereof, express, implied, or otherwise, including without limitation, all warranties of merchantability and fitness for a specific purpose. FareMojo shall not be held responsible for any losses or damages occurring from the use or misuse of this website or any information contained on the site.

Card Payments

Rest assured all your online payments for flight bookings done via FareMojo are safe and secure. Please note that our website does not save card details of any customer in its database or any data backup system or retrieval systems. Once you are ready to proceed with the transaction, you will be directed to the bank’s site and the card details will be stored on the credit card site and not ours. Hence, we are not accountable for any misuse of your credit card.

Refund Policy

FareMojo reserves the right to decide the amount of refund value in case of any cancellations and the decision on the amount of refund will be final. The refund will be made in the name of the passenger irrespective of whether the booking is made through a travel agent or a franchise. Please note that there will be no refund for unutilized services unless specified. All cancellation and amendment charges will be applicable as per the principle policies that are not in our control and you will be subjected to it.

Professional Guidance

FareMojo is not providing any professional advice. If you have any queries relating to law, tax or financial planning, we suggest you take advice from a qualified professional in the relevant field.

Governing Law

All legal disputes will be settled under the laws of US courts subject to laws of the Republic of United States of America. Any dispute of whatever nature arising, under this Agreement, shall be settled through good faith negotiation among the parties. In cases where such disputes cannot be resolved by negotiation within 30 days, they will be referred to binding arbitration. The decision of the arbitration tribunal shall be final and binding upon the parties.

Injunctive Relief

You accept that a violation or attempted violation of any of this User Agreement and these terms and conditions will cause such damage to FareMojo as will be irreparable, the exact amount of which would be difficult to determine and for which there will be no adequate remedy at law. Therefore, you agree that FareMojo shall be entitled as a matter of right to an injunction issued by any court of competent jurisdiction, restraining such violation or attempted violation of these terms and conditions by you, or your affiliates, partners, or agents, as well as recover from you, any and all costs and expenses sustained or incurred by FareMojo in obtaining such an injunction, including, without limitation, reasonable attorney’s fees. You agree that no bond or other security shall be required in connection with such an injunction.

Privacy Policy

You have thoroughly read the FareMojo’s Privacy Policy, the terms of which are incorporated herein, and you agree that the terms of such policy are reasonable. You approve of the use of your personal information by our website and/or its third-party providers and distributors in accordance with the terms of and for the purposes set forth in our company’s Privacy Policy.

FareMojo prompts all its users to register at one time. The details stored at the time of registration are only for the purpose of providing better services in the future and will not be shared with any other third-party.

Termination

FareMojo may dismiss this User Agreement and these terms and conditions and/or the provision of any of the services at any time for any reason, including any improper use of this website or your failure to adhere to these terms and conditions. Such termination shall not affect any right to relief to which FareMojo and its third party providers and distributors may be entitled, at law or in equity. Upon termination of this User Agreement and these terms and conditions, all rights granted to you will terminate and revert to and its third party providers or distributors, as applicable.

Taxes and Fees

In addition to the cost and fees of the airlines, FareMojo would charge a service fee for any service rendered over the phone on per passenger basis and is non-refundable.

Price Match Guarantee (PMG)

To offer the cheapest airfares to its travelers, FareMojo scans thousands of airlines and service providers to come up with competitive prices and ultra-low-cost airfares. You can rest assured for the best price when you do a booking with us. In case, you find a lower price for the exact date, time, and itinerary please get in touch with our customer care and we will be able to provide you with a solution.

Notifying FareMojo for a Price Match Guarantee Claim

For initiating a claim under the Price Match Guarantee, you need to email us the below-mentioned details at reservations@faremojo.com or reservations@faremojo.com:

  • Competitor’s offer,
  • Name of the competitor, and
  • Screenshots of flights actually available for booking from a reputable and authentic U.S website only within 24 hours of your booking with FareMojo.

Furthermore, our customer care representatives will verify if the lower airfare is still available for booking or not at the time you contact us for the refund claim.

The Price Match Guarantee offer is applicable only if the cheaper airfare matches exactly each and every element present in itinerary booked with us, like exact date and time of travel, destination name, name of the airline, class of service, specific carrier or provider (including same class of service and refund policy), fare, and other details are the same as the itinerary you booked with us and still available for booking online.

Verification of Price Match Guarantee Claims

All requests including receipts for any claim under the Price Match Guarantee are subject to verification by FareMojo. Where evidence of a low-cost ticket cannot be independently verified or confirmed by our customer service personnel, we will not entertain any claim. FareMojo reserves the right to not entertain any request that it believes, in its sole discretion, is the result of a printing or other error or is made falsely or in bad faith.

Amendments in the Price Match Guarantee

FareMojo solely reserves the right in its discretion to make changes in or discontinue the Price Match Guarantee or to limit its availability to any person, at any time, for any or no reason, and without prior notice or liability to you. Whether you are eligible for the Price Match Guarantee or not will be determined by the terms that are in effect at the time of your booking. However, in case of a coupon already issued to you, it would not get affected by any change in in the Price Match Guarantee offer.